In the interest of health and safety, taxpayers should use other options available to pay property taxes and claim their home owner grant on time, instead of paying in person. Proof of receipt will not be provided for property tax payments made at City Hall cashiers and processing times will vary.
•Unless taxpayers are experiencing a critical issue with their tax notice that cannot be resolved over the phone or through email, the payment should be made via the following:
•By cheque and using drop boxes at City Hall (front entrance or Doyle Ave parking lot exit)
•By mailing cheques to City Hall (post-dated cheques are accepted; note that postmark date is not considered as date of payment)
•Through online or telephone banking with your financial institution
•In person at your financial institution if it is open
•Third party credit card payment companies. Visit kelowna.ca/property tax for more information
•There is a pamphlet included with the tax notice that explains how to complete this process online.
Residents can apply for the Home Owner Grant through the City of Kelowna website or through their City Property Account (formerly named Online Billing). Residents are encouraged to apply for the provincial Home Owner Grant to save money on their taxes: property owners are responsible for applying every year to obtain the tax reduction, as banks do not apply for their customers.
The BC Property Tax Deferment program is also available to those who qualify. Apply to the Province of BC for a low interest loan to pay the current year property taxes on your principal residence. Learn more about the property tax deferment program including eligibility on the Government of BC website.